Facilities Frequently Asked Questions

For routine maintenance, non-emergency requests, and event set-up, a work order must be initiated. Customers may do this by using our online Work Order system.

University Facilities can provide an estimate on the cost of small projects. For an estimate, initiate a work order request, and indicate “for estimate only."

Customers should provide the following information:

• Specific detail of the repair or concern.
• Exact location, including building name and room number.
• Contact person’s name, address, telephone and e-mail.
• A budget number if applicable.

For general information, general questions or to report emergencies during regular business hours, call 540-458-8490.

For emergencies during weekends and non-business hours, please call Public Safety at 540-458-8999.

Requests for keys are made by submitting a Key Request Form. The form requires a valid budget number and authorized signature.

The Locksmith Shop is routinely responsible for lock repairs, changes and installations; file cabinets and desk lock repairs; locked or broken file cabinets; and battery-operated door alarms. The Locksmith Shop keeps records of building and room keys, as well as keys issued to faculty and staff.

Keys for students are administered through the Office of Housing & Residence Life: 540-458-8405.

We strongly recommend submitting all work orders through our work order system. This way, your request will be properly dispatched, tracked and closed out when complete. You will also receive email notifications when the request is made and to verify completion.