What not to do during Student Planning class registration

Multiple logins - login only once

Students can - but should not - open multiple instances of their Self-Service Student Planning account in different browsers and different computers to try to increase their chances at getting certain courses. In fact, that strategy has the opposite effect for three reasons.

  • You'll get an error 'This course cannot be added at this time'. This means that you have tabs open and you're locking your own Self-Service account. Close your extra tabs and refresh your screen.
  • The university owns a finite number of licenses to run the software. When one student opens multiple sessions, fewer classmates can get on, resulting in increased attempts, more errors, and slowing things down even further.
  • Because you are trying to register through one login (your username) from multiple sites (browser sessions), the software may have already processed one request and then locks up with a second (or third or fourth) request for the same thing. You slow your own access to registration -- and everyone else's -- by "banging" on multiple doors simultaneously. Many = Slower ; One = Faster

Logging in too early and then waiting too long - Timeout is 20 minutes

A timeout occurs when your 'inactive' time (i.e., the amount of  time between clicks) exceeds 20 minutes. You are logged out of the system and lose your unsaved work. Open Student Planning no more than 10 minutes in advance of your window opening, then pick your registration. But do not do this too early.

Using an Outdated Browser - choose the 'best' browser and update it

Browsers certified (tested) for best Student Planning use are:

  • Firefox, version 49 (Mac and Windows)
  • Google Chrome, version 54
  • Internet Explorer, version 11
  • Microsoft Edge
  • Safari, version 6, 7, 8 or 9

For security reasons, it is not recommended that you uninstall a newer version of a browser in favor of an older one.

What will stop registration

Student Planning notifications include whether you have an active hold (registration stop) from an administrative office that would prevent you from registering. You can also see when your adviser has given you the required authorization to register.  If you think you cleared a hold, but you still see a notification of the stop, be sure to contact that office directly, by phone or in person.  It may take two business days to release a hold. 

Also, if you need instructor consent for a course and it has been granted online, it will show in your 'Petitions and Waivers' tab. You must have this consent if you wish to register or waitlist for a course 1) that requires instructor consent, 2) for which you do not have the prerequisite or corequisite, or 3) you don't meet a registration requirement (e.g., "open to juniors or seniors only" or "biology majors only").

Instructor Consent

If you have been given instructor consent, you will see it in your "Petitions and Waivers' tab.

You need instructor consent for the following:

  • if you want to register or waitlist for a course that requires instructor consent.
  • if you want to register or waitlist for a course for which you do not have the prerequisite or corequisite
  • you don't meet a registration restriction set by a department or program (e.e.g, "open to juniors or seniors only" or "biology majors only").

Too many cookies!

A cookie is a packet of data sent to a browser and used to identify the user or track their access to the server. Browsers have a built in limit of 20 cookies per domain name. Too many cookies results in the error, "the maximum number of cookie values has been reached."

To avoid this error and an interruption to your planning or registration,

  • ALWAYS use the CLOSE WINDOWS button to close browser windows. NEVER close the  browser window by clicking the X at the top.
  • Do not use the BACK button - use the workflows provided to move from screen to screen.

Accessing Student Planning while Abroad

For students who experience connectivity issues at host campuses (e.g., while studying abroad), try using W&L's MyVI virtual interface (myvi.wlu.edu) as an alternative from your own computer. This will require you to assent to a download of Citrix Plugin through which you will be able to run the compatible browser of your choice.