Voicemail for W&L Employees FAQ

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I'm a new employee at W&L. How do I set up voicemail?

Your W&L extension won't receive voicemail until you complete these steps:

  1. Press soft key marked Voicemail
  2. Enter default security code. Contact ITS (help@wlu.edu or x4357) if you can't find it.
  3. Follow the prompts to enter a new code and finish voicemail setup

How do retrieve my voicemail?

You can retrieve voicemail in two ways:

  • Look for an e-mail from "nec8700" with subject line "Voice Message from Voicemail Tel: <phone number here>. Open the attachment, which is a sound file, and listen to it.
  • Use a phone to retrieve voicemail:
    • On-campus from an office phone: press the Voicemail soft key; enter your security code and follow the prompt
    • Off campus: Dial 458-4200; Press the # key; enter your four-digit extension; enter your security code

How can I send a caller directly into someone else's voicemail?

Here's how you can forward a call to the voicemail of a W&L extension, without waiting for that extension to ring:

  1. Press the "Hold" soft key
  2. Dial *74 followed by the four-digit extension to which you are transferring the caller
  3. Hang up the phone. The caller will be presented with the opportunity to leave a voicemail at the destination extension.

How do I find additional help or support?