Okta Enrollment and FAQ

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What is Okta?

Okta is an identity management service which allows W&L user access to most any W&L sponsored application or device. With Okta you are able to access applications with a single login, unlock your user account, change your password when required annually and reset your password through self-service in the event you forget.

What do I see as a new user in Okta?

On your first login...

Oktawelcome

Can I enable Password Self-Service?

Yes, password self-service including password changes or updates when forgotten is available to all current W&L users. Visit https://okta.wlu.edu to update your self-service options.

How do I change my password?

  • Go to https://okta.wlu.edu and login with your W&L credentials
  • Click on your Name in the upper right corner of the Okta portal page and select Settings
  • Click on the green "Edit Profile" button and you'll be asked to re-enter your password for verification
  • In the "Change Password" field, enter your current password and a new password. Follow the requirements for complexity as indicated.
  • Click "Change Password"

Oktachange password

How do I enable Password Self-Service?

  • Upon your first login, if you entered information in the secondary email and forgotten password prompts, your self-service is enabled and ready for use!
  • To update those settings, continue with the instructions below.
  • Go to https://okta.wlu.edu and login with you W&L credentials.
  • Click on your Name in the upper right corner of the Okta portal page and select Settings
  • Click on the green "Edit Profile" button and you'll be asked to re-enter your password for verification
  • In the "Forgotten Password Question" section Click Edit
  • Either select a pre-configured question and answer combination or create your own combination of a question and answer only you know

Oktaforgotten password

  • Click Save
  • Next go to the "Forgot Password Text Message" section

Forgot Password Text Message 02

  • Click Edit and enter your preferred Cell phone number to use for password recovery
  • Slick Send Code to verify the number
  • Click Save

How do I add an alternate email?

  • Upon your first login, if you entered information in the secondary email prompt, your alternate email is already set.
  • If not, continue with the instructions below.
  • Log into https://okta.wlu.edu
  • Click on your Name in the upper right corner of the Okta portal page and select Settings
  • Under "Account/Personal Information" Click Edit button
  • Enter a secondary email address
  • Save

Personal Information 02

Can I use this process to enroll in Duo?

Yes, you can setup your Duo Multi-Factor Authentication at this point by following the on-screen prompts. We suggest you first visit the Duo Multi-Factor Authentication FAQ page at Duo Multi-Factor Authentication FAQ to learn more about the product, process and requirements before beginning. Once ready, you can follow the enrollment link provided on that page or return to your Okta settings to enroll.

Why am I seeing an Okta password has expired notice?

Typically this is due to one of two factors:

  • You contacted ITS to request a manual reset, giving you a temporary password. You now must change your password upon first login, giving you a final password known only to you.
  • You missed all the warnings regarding your required annual password reset date and your account has expired. You now must create a new password.

Oktapassword has expired

Contact Information

  • In Person: ITS Information Desk in Leyburn Library
  • By Phone: 540.458.4357 (HELP)