ITS Safe Travel Guidelines for Employees

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What do I need to do to prepare for travel abroad?

  • Please be aware that customs may confiscate anything you bring
  • Change your password
  • Update your wi-fi (eduroam) connection by forgetting/adding back to all devices with your full email as your username
  • On Mac uncheck "Remember networks this computer has joined" before removing eduroam and leave that setting during your travels
  • Update email with your new password on appropriate devices
  • Back up any personal data to a safe location or cloud storage option. Make sure to store all University and research data in Box to ensure it is safe.
  • Update your device and programs, including anti-virus and anti-malware, and myVI or VPN (test your updated connections) 
  • If allowed by country you are traveling to encrypt your device
  • Faculty and Staff should Register on the "Travel Registry" page. If you do NOT register your foreign travel (business or personal), your account might get blocked
  • Consult with ITS if you have any questions or concerns

What do I need to know while traveling?

  • Use loaner laptops whenever possible - send request to help@wlu.edu with dates and countries of travel
  • Keep devices(s) with you if possible
  • Use passwords to lock and unlock your device (preferably not biometrics: fingerprint, facial, retinal)
  • Keep track of login credentials used so you can change them upon returning to the states
  • Avoid visiting any website the requires login credentials unless needed while traveling
  • Use different PIN numbers than you use at home on items such as a hotel safe, etc.
  • Use myVI or VPN to access W&L resources and approved cloud services like Box
  • Use private browsing to prevent credentials from being cached or clear your browsing history after each use
  • Do not plug in untrusted accessories (flash drives, charging cables, memory cards) as these may install malware and steal data
  • Turn off devices when not in use
  • Assume Wi-Fi is insecure, utilize eduroam when possible and VPN
  • Do not join networks automatically; turn off Wireless, Bluetooth, and GPS when not being used
  • Do not use public devices to log into any University resources or use public charging stations
  • Report device theft promptly to the US Embassy or Consulate and to ITS if a University device
  • If you suspect your credentials have been compromised, contact ITS immediately so we can lock your W&L account
  • Please review this government site on International Travel, and be aware of your destination country's laws and cultural customs

What do I need to do when I return from travel abroad?

  • Avoid immediately connecting to personal or work networks prior to running full anti-virus and anti-malware scans 
  • Change all credentials used during your travels at the ITS Information Desk in Leyburn library
  • Forget and add back the eduroam network
  • If you have traveled to any country in Asia we strongly suggest you go to the ITS Information Desk in Leyburn library

How can I find additional help or support?

For more information, please contact the ITS Information Desk in Leyburn Library at (540) 458-4537 (HELP) or help@wlu.edu PRIOR to leaving campus