Duo Multi-Factor Authentication Enrollment Step-by-step instructions to enroll using Duo multi-factor authentication


In order to protect your email account from hackers ITS is implementing Duo Multifactor Authentication. Allow yourself 10-15 minutes to complete this process; once started, it must be completed or you'll lose access to email. If you have any questions about this process or encounter difficulties, please contact the Information Desk at 540-458-4357 or help@wlu.edu.

Duo Enrollment and Setup

  1. Download the Duo Mobile app now to use your Phone or Tablet for dual authentication:
  2. From any computer go to: https://go.wlu.edu/DuoRequest and log in using your W&L username and password.
  3. Review your personal information (see example below). If it's correct, select the check box to acknowledge the Acceptable Use Policy and then click the Submit Request button.
    Duo screen shot
  4. Go to: https://duoselfservice.wlu.edu and log in.
  5. Follow the additional steps as prompted. These include:
    • Selecting your phone type
    • Entering your phone number
    • Acknowledging the Duo Mobile app has been installed
  6. Follow the directions to Open Duo Mobile. You may be prompted to allow the app to access your camera phone.
    duo enroll screenshot
  7. Click Continue after scanning the barcode.
  8. You will be presented with an Enrollment Successful screen.
    Screen shot - success
  9. Click the Dismiss button.
  10. You may now select a method to receive push notices from Duo. ITS recommends selecting Automatically send this device a Duo Push.

Verify Your Enrollment Worked!

  1. To verify everything is working properly: duo send push screenshot
  2. Respond to the push recevied via the Duo app on your phone.
    • If the resulting screen display your device and settings, your verification was successful!
    • If you cannot log in to the W&L Duo Portal, contact the Help Desk immediately at 540/458-4357

What Else Should I Know Now?

  1. You may need to recreate any email accounts you had set up on your phone or tablet.
    • You may not Immediately experience a Duo prompt for email on every device (computer, phone, tablet) where email is already running, but all of your accounts will eventually ask for Duo authentication
  2. Two last, but very important, notes:
    • If you ever receive a DUO prompt when you are confident you did not initiate a log in attempt, select DENY!
    • For now enrolling protects your Office 365 access only. Box and other systems, will be added in the future