Meal Plan FAQ

  • As a first year student, can I use my meal plan at any location?
    While your meal plan is unlimited, it is designed to be used primarily at The Marketplace. Only after the Marketplace closes can you use a meal exchange, either at Café 77 or at UDH Food Side. Upper-Division students can use their meal plan anywhere, anytime.
  • Will my meal plan assignment from Fall to Winter/Spring automatically carry over to the next term?
    Yes.
  • Will my "Dining Dollars" automatically carry over to the next term?
    No.
  • Will my "Food Flex" automatically carry over to the next term?
    Yes.
  • What is the difference between "Dining Dollars" and "Food Flex?"
    "Dining Dollars" are assigned as a part of your meal plan in the value of $225.00 per term. They can be used at any location during any open hours. Dining Dollars are only valid during the term in which they are issued. If the $225.00 is completely utilized, you may add "Food Flex" for additional purchasing power. Food Flex can be added in increments of $25.00, and any remaining balances will be carried over to the following term (but NOT to the following year). When using Food Flex, you receive the added benefit of a 10% discount and exemption from sales tax. Food Flex can be added at the Marketplace, Brief Stop, or online at go.wlu.edu/ecard.
  • Where can I use my "Dining Dollars"?
    You can use your Dining Dollars that are assigned with your meal plan, anytime - anywhere.
  • What are my dining options when The Marketplace closes to setup for special events?
    You have the option to use your meal plans at the Café 77 during this time.
  • Should I use "General Debit" for my food?
    You can. However, we instead recommend using Food Flex. This will give you a 10% discount on your transaction and exempt your purchase from Virginia sales tax.
  • As a first year student, do I have any guest meals?
    Yes. You will have two guest meals; however, you must be present during the time the guest meal is given.
  • Can I share my meal plan card with friends?
    No.
  • As a first year student, can I use my meal plan at the upper-division dining locations?
    Yes. You may redeem a meal exchange at UDH Food Side after the Marketplace has closed. You can always use Dining Dollars or Food Flex at any campus location.
  • What options do I have for food intolerances?
    If you have any food intolerances, please speak with the chef and we will do our best to accommodate your needs.
  • If I am studying abroad, how do I obtain my refund?
    Your Food Flex will be refunded will be prorated based upon the number of weeks you are away. "Dining Dollars" are not refundable. The refund is generated by the University Business Office and reimbursed to your GPS account.
  • Who do I notify in Dining Services when I am on Spring Option?
    Please notify our Dining Services' Business Office: mayse@wlu.edu.
  • How do I get my Spring Option refund?
    Please put in a request to our Dining Services' Business Office, at mayse@wlu.edu. The refund will appear on your GPS account within the first week of Spring option.
  • If I am in Lexington, with the Spring Option, can I use my meal plan or Dining Dollars?
    No. This is due to taxation laws that prohibit the use of a meal plan or non-taxable dollars while not attending classes.
  • Can I add money to my card, without having a meal plan?
    No. You can only add money to a Campus Connection Food Flex account or a standard meal plan.
  • Where can I add money to my "Food Flex"?
    Funds may be added at the Marketplace, the Brief Stop, the University Business Office, or online with a credit card at go.wlu.edu/ecard.
  • How and when do I change my meal plan?
    If you would like to increase your meal plan, you have within the first 10 days of each term to make changes. Students living in University Housing (including Greek houses) are not permitted to opt out of a meal plan, but may be able to opt down a level. In these circumstances, desired changes may be made using the Meal Plan Form.
  • Who is automatically assigned to a meal plan?
    Any student who lives in University Housing will be assigned a minimum of a 7 meal plan.
  • Do unused meals roll over from week to week?
    No, meals do not roll over. Each week period runs from Saturday through Friday.