The following matrix is designed to provide a guideline for ITS support of the major clent software programs in use at Washington and Lee University. Such support can include, but is not necessarily limited to, installation, configuration, training, troubleshooting and licensing of software. The four categories in the matrix are:
Fully supported software programs can be considered to be somewhat standard for the entire academic community. These programs are either free to educational users, licensed for the entire campus, or licensed in volume by ITS.
ITS provides training for these products, either through workshops scheduled by ITS or upon request to class or department.
Programs in this category are used by a significant proportion of faculty, staff and students, but probably less than 50% of all academic users. Such programs will be installed and configured by the ITS staff as needed, and troubleshooting will be provided by support staff and the Information Desk whenever possible. Educational or volume discounts for these packages are often available. Please contact your ITS Client Service representative for information regarding licensing.
Transitional products, such as earlier versions of a program, fall into this category until their installation base decreases enough to either move it to category C or remove it from the support matrix.
Limited training and troubleshooting for these products may be available, but ITS does not usually provide workshops for these products.
Software in this category represent discipline-specific software or programs that are used by relatively few members of the academic community. ITS will provide installation and configuration assistance with these products, particularly as it relates to the campus network, but the licensing for such products is usually the responsibility of the appropriate individual or department.
No training or troubleshooting is provided by University Computing for these products, except as it relates to interaction with other supported products or the campus network. Some of these products are additionally supported by other departments, such as the Leyburn Library, Law Library, or Tucker Multimedia Center for Foreign Languages.
Products mentioned in this category have been determined by University Computing to be particularly problematic within the campus information technology environment. Such programs are not supported and are strongly discouraged or prohibited from use on University equipment.
Macintosh-specific software shown in italics.
|B - Moderate UC Support||C - Minimal UC Support||D - Specifically NOT Recommended|
|Operating Systems||Windows XP
Mac OS 10.0.2+ and OS 9.X
|Windows 7||All other Mac OS|
|Word Processing Suites||
MS Office 2007
|Web Browsers||Internet Explorer 7,6||Safari (Mac)||Mozilla Firefox||Internet Explorer 4.x and 5.x|
|Microsoft Outlook||AOL Instant Messenger
|Web Page Development||MS FrontPage||MS Office XP
MS Office 2003 (Mac)
|Graphic Software||Adobe Creative Suite|
|WWW Plugins||Adobe Acrobat Reader
Macromedia Shockwave, Flash
|Mathematical Analysis||Maple V|