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Washington and Lee University

Washington and Lee University
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Work Order Requests

ON LINE WORK ORDERS:      CLICK HERE 

Use your normal network credentials to log into the system.  (Note:  You may be required to insert "ad\" in front of your User Name.)

WORK ORDER BY PHONE:     540-458-8490

Provide your name, email address and contact phone #.

EMERGENCIES / NON-BUSINESS HOURS:     Call Public Safety at 540-458-8400

 


When do I use a Work Order?

For routine maintenance, non-emergency requests, and event set-up, a work order must be initiated. Customers may do this by using our on-line Work Order system.

Estimates - University Facilities can provide an estimate on the cost of other projects (e.g. building bookshelves, installing an outlet, etc.). For an estimate, initiate a work order request, and indicate "for estimate only."

Customers should provide the following information:

  • specific detail of the repair or concern
  • exact location including building name and room number
  • contact person's name, address, phone and email
  • a budget number if applicable

Quick Access for Faculty and Staff:

 

For quick access to the on-line Work Order system from W&L's home page, click on the Faculty and Staff link found in the upper right hand corner of the home page. Then click on the the Quicklinks tab found at the top of the next page. A round Work Order icon may then be selected from the page that follows.

For general information, general questions or to report emergencies such as leaking pipes, gas smell, and leaking roofs during regular business hours call 540-458-8490.

For emergencies during weekends and non-business hours, please call Public Safety at 540-458-8400.