Washington and Lee University
2007-2008 requests for help | |
| Category | Number of Jobs |
| Application Software | 58 |
| Augusta III | 12 |
| Benefactor | 51 |
| Benefactor-Colleague | 11 |
| Bradford | 30 |
| Colleague | 186 |
| Connect97 | 1 |
| GroupWise | 94 |
| Hardware Failure | 461 |
| Hardware Installation | 204 |
| Instruction | 44 |
| Labs | 14 |
| Malware | 22 |
| Network | 170 |
| Operating System | 176 |
| Printing | 87 |
| Software | 172 |
| User Error | 39 |
| Virus | 71 |
| Web | 17 |
| Wireless | 55 |
| TOTAL | 1975 |
Satisfaction survey | ||
| Question | Percent | No. |
| Was your problem resolved to your satisfaction? | ||
| Yes | 92.07% | 209 |
| No | 5.29% | 12 |
| No Opinion | 2.64% | 6 |
| Was the person who handled your problem courteous and professional? | ||
| Yes | 99.56% | 226 |
| No Opinion | 0.44% | 1 |
| Was your problem resolved in a timely manner? | ||
| Yes | 91.63% | 208 |
| No | 4.41% | 10 |
| No Opinion | 3.96% | 9 |
| How satisfied were you with our service? | ||
| 5 - Very Satisfied | 80.62% | 183 |
| 4 | 14.10% | 32 |
| 3 | 3.52% | 8 |
| 2 | 1.32% | 3 |
| 1 - Not Satisfied | 0.44% | 1 |