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Data

• Classroom technology
• Computer labs
• Online tutorials
• Faculty Academy
• ITS surveys
• ITS annual report
• ITS Web usage
• Job ticket reports
• Network usage
• Technology Liaison program

Classroom technology

• Classroom technology patterns, trends, 2007-2008;(Word doc)
• Classroom technology patterns, trends, 2008-2009 (Word doc)

Online tutorials

• Element K usage, July 1, 2006-June 30, 2007

Fall Academy

Offers faculty development opportunities, including hands-on workshops on integrating technology and digital resources in teaching; panel discussions on teaching techniques; workshops on the use of Web tools in the student advising and registration process; and orientation sessions for new faculty.

• Summer 2007, Faculty Academy (Word doc)
• Summer 2005, Faculty Academy  (Word doc)

ITS annual reports

• 2009 annual report for Institutional Effectiveness (Word doc)

ITS surveys

• August 2012 survey of first-year undergraduates - device ownership and use (PDF)
• December 2011 survey of faculty and staff
  • Summary, and IT initiatives in response to survey (PDF, 6 pages)
  • Complete survey results, including methodology (PDF, 107 pages)

• May 2011 ITS undergraduate survey response (PDF, 8 pages)
• December 2009 survey of faculty and staff
• Summary of undergraduate student survey, April 2009 (PDF, 11 pages)
• December 2008 client satisfaction survey: Summary  (PDF document); More complete results (PDF document) 

ITS Web site usage

Usage statistics are shown in these two reports, reflecting a more than 10-fold increase in traffic after the redesign of the site in May 2008. This increase is seen even after deducting visits to groupwise.wlu.edu, which were not included in the statistics on the old site.

• September 2008-March 2009 - PDF
• Visits and other statistics for June 30-July 30, 2008 (new its.wlu.edu site) - PDF.
• Visits and other statistics for April 5-May 5, 2008 (old computing.wlu.edu site) - PDF.

Job ticket reports

• Summary, July 1 2007-May 20, 2008 requests for help submitted in job-ticketing system, and satisfaction survey

A new job-ticketing system, Web Help Desk, was implemented on May 21, 2008. Here are two sample reports for tickets submitted through this system, for the period May 21-Aug. 3, 2008:

• Numerical summary of problem types, May 21-Aug. 3, 2008 (PDF)
• Problems assigned to technicians, May 21-Aug. 3, 2008 (PDF)

Network usage

• Sample report: July 2008 information on usage of W&L Internet connection (PDF)

Technology Liaison program

Co-sponsored by ITS and Human Resources, the program promotes the effective use of technology in the work of the University.

• Sample evaluation: May 2008 training session