Washington and Lee University
How can I check my PhoneMail while I am away from campus?
If your W&L extension ends in an even number, dial (540) 458-8080 OR if your W&L extension ends in an odd number, dial (540) 458-8090. You will then need to put in your extension number followed by a "# "; then enter your password followed by a "#". Please remember that you have to call from a phone that has touch tone services.
My phone doesn't ring. What should I do?
Make sure that your phone isn't in Do Not Disturb (activated by pressing # 5). To confirm that Do Not Disturb is off, press # # 5. Also, be sure to check on the bottom of your phone to make sure the slide button is positioned toward the center. This slider bar controls the volume of your ringer.
My phone is not working. What should I do?
First, unplug the phone from the wall jack and from the back of the phone and reconnect them. Many times this will correct the problem. If this doesn't work, please contact the Telecommunications Office at extension 4000 or send a work order request CLICK HERE.
I dialed the PhoneMail system but it won't accept my extension number. What is wrong?
There are some common mistakes that can cause this problem. Probably the most common mistake is forgetting to include the "#" after you put in your extension number. The PhoneMail system also requires you to dial in on the proper number (8080 if your extension ends in an even number; 8090 if it ends in an odd number).
The PhoneMail lady says that my mailbox is protected. What has happened and how did it get that way?
As a security precaution, the PhoneMail system is set to lock your mailbox after five unsuccessful attempts to get in. When this happens, you must contact the Telecommunications Office at extension 4000 to have your PhoneMail box reset.
Can I change my phone to ring only 1 or 2 times and then go to PhoneMail?
Sorry, the 4 rings before going to PhoneMail is system wide and can't be changed.
